Customer Service

Returns & Refused Orders

Call customer service to cancel an order. Unauthorized return and or refused shipment will be subject to a 15% restocking fee plus the cost of freight both ways.

Warranties

The majority of our furniture is made from mahogany with solid ply wood veneer used for the larger surfaces to avoid splitting. Because our furniture is made from solid wood some movement is to be expected. Slight color variations may be visible between batches due to the hand painted element in our process. There may also be slight size variations from time to time due to the hand making techniques and is unavoidable.

 

Safety Considerations

Our furniture is decorative furniture not intended for commercial or heavy use. Stands and or plant stands are in no way intended for step ladders. There are also some 2 piece units where we include brackets for the top to be attached to the bottom, these must be used to ensure full safety and function of the furniture. Many of our dining and accent chairs are not intended for frequent or daily use and are not recommended for adults over 150 lbs. If you have any questions about which products are included in this category, please contact your customer service representative.

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