Customer Service

Claims

  • Damages are the Responsibility of the Customer.

Freight Damage

  • All packages and pallets must be inspected at time of delivery.

  • Damaged items must be noted and described on the delivery receipt.

  • Freight carriers are responsible for these and notations must be made for them to accept the claim.

  • Claims must be submitted immediately after receiving the goods.

 

Manufacturer Defect

  • All damage claims must be made within 30 days of receipt of merchandise.  East Mansion will honor no claims after this period.

  • Claims must be submitted in writing and pictures of each item claimed will be required.

  • East Mansion typically will not replace damaged items.  A percentage credit will be issued based on the extent of damage or repair quote.

  • East Mansion will not credit back for customers freight cost.

  • No merchandise returns.

  • All old pieces are subject to cracking, warping and variation of hardware, dimensions, style, and coloration.  Our old pieces are authentic and do vary in style.  East Mansion is not responsible for any of these variations.  Please ask customer service for more detail on which items are antique pieces.

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